Frequently Asked Questions
Find answers to common questions about your Stein Mart experience
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Stein Mart digital gift cards.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. Please contact customer service within 30 minutes of placement to request changes.
Do you offer international shipping?
Currently, we only ship to addresses within the United States, including Alaska, Hawaii, and U.S. Territories.
Are your online prices the same as in-store?
We strive for pricing consistency; however, online-exclusive promotions and clearance events may result in price differences.
How do I apply a promotional code?
You can enter your promo code in the 'Discount Code' field during the checkout process before finalizing your payment.